Freight & Handling

The following handling charges apply for all custom-made stamp product order: Standard $12.00 for all orders under $150.00.
This does not include Express Post. This service is available for an additional charge and please note that Express Post is no longer an overnight service.
All orders over $150.00 will be sent Freight Free with Australia Post using a regular parcel post service.
We can not be held responsible if Australia post fails to deliver within their time frame advertised on their website.

Custom Made Stamps/The Stamp Trap will not be responsible for any loss or damage once the orders is
completed and dispatched from the premises.

You must notify us within 5 workings days if products are missing or faulty. We will refund with a store credit or exchange with a new unit of the same size for faulty items. We will not refund items if you change your mind or don’t need it anymore.

If item has been deemed lost in the post, Australia Post will investigate and upon a refund from them to us we will happily refund the cost less the postage to you.

Shipping Returns

To return your product, you should mail your product to:

Custom Made Stamps, P.O. Box 233 Geebung Qld 4034

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help

Contact us at sales@custommadestamps.com.au for questions related to refunds and returns.